Privacy Policy ry36

ry36 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of personal information provided by users and players of the ry36 platform.

This platform operates under an international licence and complies with established data protection standards. By registering an account or using any service provided on the ry36 website, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy.

This policy applies to all users who access the ry36 platform, including registered players, visitors without an account and individuals who interact with our customer support team.

We collect several categories of personal information, depending on how you interact with the ry36 platform:

a) Account Registration Information

• Full name as it appears on a valid identity document
• Date of birth — for age verification confirming the player is 21 years of age or older
• Identity card number (MyKad) or relevant identity document
• An active email address
• A mobile phone number registered in Malaysia
• Account password in encrypted form

b) Financial and Payment Information

• E-wallet details (Touch 'n Go eWallet, ShopeePay)
• Bank account information for FPX Online Banking transactions
• Crypto wallet address for deposits and withdrawals in USDT, BTC or ETH
• Deposit and withdrawal transaction records

c) Platform Usage Information

• Game records, bets and activity within the platform
• IP address, device type and web browser used
• Pages visited and session duration
• Communication logs with the customer support team

All information collected by ry36 is used for legitimate and specific purposes. We do not use player personal data for purposes beyond what is stated in this policy without additional consent from you.

Primary purposes for data use include:

• Identity and age verification: Ensuring all players meet the minimum age requirement of 21 years and have a valid identity before financial transactions are processed
• Transaction processing: Completing deposits and withdrawals through the chosen payment method, including DuitNow and Touch 'n Go eWallet
• Account security: Detecting and preventing unauthorised access, fraud and suspicious activity in player accounts
• Legal compliance: Meeting reporting obligations under our international licence, including anti-money laundering measures
• Service improvement: Analysing usage patterns in aggregate form to improve the player experience and platform usability
• Service communications: Notifying you of account updates, transaction confirmations and relevant changes to terms
• Customer support: Resolving enquiries and issues submitted through our 24/7 support channels

ry36 does not sell or trade player personal information to any third party for marketing purposes. However, there are limited circumstances where we need to share information with other entities to enable the platform to operate smoothly and securely.

Third parties that may receive limited information:

• Payment processing providers: To facilitate deposit and withdrawal transactions, the required payment details are shared with relevant providers such as the FPX gateway and e-wallet platforms
• Identity verification providers: To carry out KYC (Know Your Customer) procedures required under international standards
• Hosting and infrastructure services: Technical providers that support server and database operations, subject to strict confidentiality agreements
• Regulatory authorities: When required by law, court order or a regulatory body under our international licence

All third parties involved are bound by data protection agreements and are only permitted to use the information for the specified purposes.

The ry36 platform uses cookies and similar tracking technologies to improve the user experience, maintain login sessions and analyse how the platform is used.

Types of cookies we use:

• Session cookies: Required to keep you logged in during an active session. These cookies are deleted automatically when you close your browser
• Preference cookies: Store the language settings and display preferences you have chosen for future sessions
• Analytics cookies: Collect information about how users interact with the platform in aggregate form that does not identify individuals
• Security cookies: Help identify and prevent fraudulent activity and unauthorised access attempts

You can control cookie settings through your web browser. However, disabling certain cookies may affect platform functionality, including the ability to log in to your account.

ry36 invests in strong technical and organisational security measures to protect player personal information from unauthorised access, loss, destruction or unintended disclosure.

Security measures in place include:

• 256-bit SSL encryption for all data communications between your browser and our servers
• Password hashing using strong algorithms — actual passwords are not stored in readable format
• Strict internal access controls, where staff may only access data relevant to their duties
• Continuous system monitoring to detect anomalies and suspicious activity
• Regular security audits by independent parties to identify and address vulnerabilities
• Clear incident response procedures in the event of a data breach

Should any security breach occur that affects your personal information, ry36 is committed to notifying you within a reasonable timeframe and taking appropriate remediation steps.

Rights you hold:

• Right of access: You can request a copy of the personal information we hold in relation to your account
• Right of rectification: You can update or correct inaccurate personal information through your profile settings or by contacting support
• Right of erasure: In certain circumstances, you can request the deletion of your personal information, subject to record retention requirements under applicable law
• Right to restrict processing: You can request that we limit the processing of your data in certain situations, such as during a dispute regarding data accuracy
• Right to object to marketing: You can opt out of receiving any marketing communications from ry36 at any time
• Right to data portability: You can request your data in a structured, machine-readable format

To exercise any of the above rights, contact the ry36 customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

ry36 retains players' personal information for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. After account closure, we may retain certain information for a longer period depending on applicable legal and regulatory obligations.

Financial transaction records are kept for the period required under international licensing compliance requirements, to facilitate audits, dispute resolution and anti-money laundering regulation compliance.

Once information is no longer needed and there is no legal obligation to retain it, ry36 will securely delete or anonymise that information.

ry36 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to registered players via a prominent notice on the platform or by email.

The latest version of this Privacy Policy is always available on the ry36 website with the update date clearly displayed. We encourage you to review this policy periodically. Continued use of the ry36 platform after the amendment effective date is considered acceptance of the updated version of the policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the ry36 support team. We provide 24/7 support in Malay and English through the following channels:

• Live chat: Available directly on the ry36 platform, 24 hours a day, 7 days a week
• Email: [email protected]

We are committed to responding to every privacy-related enquiry thoroughly and in a timely manner.